Welcome to Glenpark Medical Practice

 


COVID Vaccines

We are working with other practices within the west of Gateshead to deliver the covid vaccine as quickly as supplies allow. We will invite patients - do not call us unless you are in a high priority cohort than the one we are currently inviting and think you have been missed: if you have not yet had your first dose and are aged 70 or more, or have a letter to say that you are shielded, please contact the practice to arrange your appointment.

We are starting to send out text messages, as well as phoning patients, inviting patients to book a COVID vaccine online. Strict numbers of invitations are being sent out, depending on how many vaccines we are expecting. We are inviting our patients in priority order, so it is important that you do not share the link to anyone else. People not registered at the practice and not in the current invitation list will have their appointment cancelled, and will not receive a vaccine even if they turn up at Blaydon.

The text will say: [Practice Name] invites you to book a COVID vaccine at Blaydon by going to [link]. We are prioritising invites, so do not forward this link to anyone else. To verify this message check the practice website. If you have difficulties booking, reply to this message & someone from the practice will call you.

The link is a bit.ly short link to make it easier to type, so will not include the practice name.

The booking site will ask you for your name, date of birth, NHS number (or postcode if you don’t know your NHS number), phone number and email. The NHS will never verify your identity by asking for bank details or ask for payment; this vaccine is free and in the UK can only be given by the NHS.

Please see our COVID vaccine page for more details.

Our Ongoing Response to COVID-19

Throughout the national pandemic, the practice has remained open and continued to serve the community, whilst doing our part to prevent the spread of COVID to our staff and patients.

We have had to adopt new ways of working, and a patient survey showed a very high level of satisfaction with telephone, video and online consultations.

As life slowly returns more towards normal, we have to be mindful of the fact that this autumn and winter are going to be disruptive due to self isolation, whether or not there is a second spike of coronavirus. Whilst wanting to deliver as normal a service as possible we have to plan for the possibility that a member of staff could be off work with no notice, or that there is a local surge in cases. Along side this we want to ensure that we help our patients to be in the best place possible to meet the coming winter (eg helping patients to improve their long term condition control, or catching up with patients who may have missed vaccinations).

So, over the summer we changing our appointments system temporarily so that we leave the morning free to deal with on the day calls and turning the afternoon surgeries into clinics for planned work, such as the baby clinic, reviewing patients or long term condition reviews. We  will continue to have a doctor on call available to deal with problems that need to be managed that day. This is much closer to our normal way of working, though wherever possible consultations will avoid face-to-face appointments.

“We are all in this together” – there are things that our patients can do to help us and the NHS:

  • Talk before you walk: unless it is a potentially life threatening emergency, don’t come to the surgery, walk-in centre or A&E without contacting NHS111 or ourselves first;
  • Giving receptionist a short summary of what the problem helps them to ensure that you see the right person – in many cases this won’t be a doctor. Again why not go to the online NHS111 first, or choose the “help myself” option on e-consult on our website, and see if there is another person or service that could help you;
  • There is a lot of pressure on our phones: we increased the number of phone lines the practice has from 12 to 17, but there are times in the day when the phones are busy. So why not try:
    • For more simple problems or queries, why not use our e-consult service by going to the website? Its available 24/7 so you can consult us at a time that suits you. The forms look long but they are the questions that we would be asking anyway and will save you time in the long run. If you put enough information, we may be able to respond without having to phone you
    • Using our online services, particularly for ordering prescriptions. Again this is available 24/7 and can be accessed online or via the NHSApp for smartphones.  

Phoning at quieter times: for general queries, the afternoons tend to be quieter times.

Want to see our privacy notice?

We have updated our privacy notice on 17 August 2020 to include remote consultations and the use of images. For more information, please click here.

Would you prefer to read this website in another language?

Google Translate offers a free automated translation. Simply go to https://translate.google.com/, type in our web address into the left hand box, choose your language in the right hand box and click translate

Worried About Your Poorly Child

Same day help for your poorly child If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy,

Website Accessibilty Compliance

Whilst our website was designed with the highest accessibilty standards in mind, we are aware that technology has moved on. We are looking to improve the website to achieve at least AA standard throughout. As such we have asked our website provider to undertake an audit of what work is needed to bring the website up to this standard

 

Join the PracticeAppointments

At Glenpark, we offer the highest quality modern healthcare, whilst being grounded in traditional patient, family and community centred values.

This website provides information about the practice and the wide variety of services we offer. In addition, we have included a wealth of health-related information to help you look after your own health.

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