Message from Ambulance Service about Patient Transport

The ambulance service have asked us to make patients aware of the following: 

To make or amend a booking with the Patient Transport Service (PTS) please call 0191 215 1515.  Bookings can be made Monday to Friday, from 8am-6pm.

If you need to cancel a booking for the next working day call 0300 111 0247.  If the cancellation is for a booking after the next working day, please call the 0191 215 1515 number.

The PTS is run by the North East Ambulance Service and provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.

The Trust also has a number of options to support people with specific communication needs to access services, including a text relay and British Sign Language relay service for deaf and hearing-impaired people.  For more information patients should search for ‘text relay’ on their website: or to tailor the site to a patient’s specific needs they should click on the ‘accessibility’ button at the top of the main page.