Coronavirus - how we are responding and what this means for our patients

Coronavirus

Following government advice we are changing our appointment system from Monday 16th March 2020.

  • If you suspect you have Coronavirus (fever >37.8, continuous cough or breathlessness) please self-isolate at home and check NHS website for further advice and details how to do this, and when to seek further help.
  • Anyone who requests an appointment will need to speak to a GP first, reception will take your contact details and we will phone you back as soon as we can.
  • If you think your problem can be dealt with by email please use our e-consult service accessed via our website. This might be good for repeat fit notes/ medication that is not on repeat or any other problem that you think is appropriate.
  • We will do as many appointments by telephone or video link (via a smartphone) as we can.
  • We will continue to see people in surgery if needed following a telephone call.
  • Please do not turn up at the surgery without an appointment, please telephone or email first.
  • Currently appointments with our nursing team will continue but please telephone if you would like to postpone or rearrange. We will be monitoring the situation closely regarding routine tests.
  • Please request medication on line or via the NHS app where possible, and nominate a pharmacy to collect it from.

We are still available for you, but these measures are being taken to protect vulnerable people and to protect our staff, as well as dealing with increased patient numbers and staff sickness.

We understand how worried people are feeling, and we do not want to add to this worry - hopefully these measures will reassure you that we are working hard to stop unnecessary spread of infection whilst still being able to support people who need us.

See also what is available in the community as support. [click here]