Helping People with Additional Needs

Disabled Access

Both Glenpark Medical Practice and Dunston Health Centre are accessible for those with disabilities and both sites have accessible toilets.

This website has been designed to be accessible to as many people as possible and for those with disabilities.

We are working to convert our more commonly used paper based forms and leaflets to a large print format which are all kept at reception.  If you need assistance completing forms that have not yet been converted, or forms created by outside agencies, please ask reception.

We do not have the facilities at this time to provide these in other languages or in audio format.

Accessible Information Standard

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we give to you. If you find it hard to read our letters or if you need someone to support you at appointments, please contact us. You may find the form at the bottom of the page helpful

About the Standard

The Accessible Information Standard is being implemented across health and care agencies. Hospitals, GPs and other agencies are working together to help improve the quality and safety of care that patients with additional communication needs receive. Improving the way we communicate with patients helps patients to be fully informed to make decisions about their own health and wellbeing.

As part of this, we want to ensure that patients have the opportunity to tell us if there are things that the NHS can do to help them access health care more effectively.

How we will use the information you give us

If you tell us about your communication needs, we will record that information in your notes. It will be visible to staff who can try to ensure that those needs are met, wherever it is possible to do so.

If we refer you to another agency, for example to see a specialist, we will try to help by telling them your communication preferences.

Circumstances may mean that we, or other health and care agencies may not always be able to comply with your preferences (for example in an emergency). Similarly not all agencies have full access to all communication options (for example, we are unable to provide information in Braille, and cannot currently support SMS and email messages)

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