Out of Hours

Open and Close clocks

Useful phone numbers:
Glenpark Surgery:  (0191) 460 4300 [8am – 6pm Monday to Friday]
Glenpark Emergency Line: (0191) 420 0535 [8am – 9am Monday to Friday]
Urgent Care Team  07908 414 673 [24 hours a day]
Queen Elizabeth Hospital (0191) 482 0000 [24 hours a day]
Out of Hours Urgent Care: 111
NHS Advice Line: 111

Seeing a Doctor for an Urgent Problem

A doctor is always available for emergencies, even when the surgery is closed.

During the day (8am – 6pm, Monday – Friday) this will be a doctor from the practice. Between 8am – 9am (whilst reception is at its busiest) phone (0191) 420 0535 in an emergency; otherwise phone reception on (0191) 460 4300 (and choose option 1 from the automated phone system).

Out of the core surgery opening times, GatDoc handles all urgent requests. If you have a problem that you feel cannot wait until the following morning, please phone: 111.

Please note that there is no emergency service available during our extended opening hours. For urgent problems before 8am or after 6pm call NHS111 as above.

IN A SERIOUS EMERGENCY, DIAL 999 FOR AN AMBULANCE. This applies both during and outside of normal hours.

Other Sources of Help

Out of our hours, do you really need to be seen? Ask yourself whether it can wait until the surgery is open.

As its name suggests, A&E is only for serious accidents or medical emergencies. Patients turning up at Casualty with minor injuries and ailments clogs up this important service – delaying treatment for patients with more serious problems.

If you do need advice out of the surgery hours, choose well:


Your pharmacist can advise you regarding your medication and can offer self help advice for minor ailments such as coughs and colds, allergies, tummy troubles, women’s health problems and rashes.

The Think Pharmacy First is a national initiative to increase patient choice and give patients the opportunity for quick free advice on minor ailments. Patients who are entitled to free prescriptions can still have free prescriptions

For more information about what your pharmacist can advise you on, please see the Think Pharmacy First Page

Walk In Centres

There are 2 Walk In Centres in easy reach of the area see our “Find Your Service” section to help find your local services. The Walk In Centres are staffed by specialist nurses and can deal with the following problems:

  • sprains and strains 
  • broken bones 
  • minor cuts and bruises
  • minor burns and scalds
  • minor eye conditions and infections 
  • urine problems
  • skin rashes
  • ear and throat infections 
  • stomach upsets 
  • bites and stings
  • emergency contraception

Urgent Care Team

Patients in Gateshead who are not be able to access health services due to mobility problems or because they feel too unwell to attend a walk-in centre/minor injury and illness unit or GP practice, can call the urgent care team.

The team provides patients with quality, timely care in their own home or nursing home seven days a week, 24 hours a day. The urgent care team are made up of highly skilled nurses who will provide clinical assessment, treatment, follow-up and ongoing support. The service is available to all patients over the age of 18 who are registered with a GP.

Conditions covered include: chest infections, chronic obstructive pulmonary disease (COPD), abdominal pain, shortness of breath, headaches, vomiting, diarrhoea, diabetes, epileptic fits, burns, falls, lacerations, flu, ear problems, back pain, asthma, urinary problems and constipation.

They can be contacted on: 07908 414 673